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Gowlings recognizes that receiving feedback provides a valuable opportunity to learn and improve. To that end, every person has the right to make a complaint or offer a suggestion or compliment on the way in which Gowlings provides its services to people with disabilities.
Gowlings is committed to making every effort to provide services to members of the public and third parties that are free of accessibility barriers.
Members of the public and third parties who wish to provide feedback on the way Gowlings provides its services to people with disabilities may do so using our website feedback form or by contacting a General Manager from one of our four (4) Ontario-based offices: Toronto, Ottawa, Hamilton and Kitchener.
Response to feedback and complaints respecting the way in which Gowlings provides its services to persons with disabilities will be addressed in accordance with Gowlings' Complaint Management Process. Feedback will always be acknowledged with an indication of whether a personalized response will be provided or not. Complaints will always be responded to with an indication of how the issue will be dealt with. All documentation will be filed in accordance with applicable privacy laws.
If the person initiating the feedback or complaint wishes to be contacted, Gowlings will respond within ten (10) business days either in writing, in person, by e-mail or by telephone acknowledging the receipt of feedback and outlining the action(s) to be taken. Response to the feedback will be provided by direct communication with the individual via phone, email or by mailing.
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