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Gowlings' Firm Management will ensure that an accessibility training program is developed and maintained for Gowlings that identifies applicable legal requirements. Gowlings' training policy is applicable to:

  • Gowlings' employees and other parties (e.g. contractors) who, in the provision of Gowlings' services, deal with members of the public and third parties on Gowlings' behalf; and
  • Every person who participates in developing Gowlings' policies, practices and procedures governing the provision of Gowlings' services to members of the public and third parties, including Office Management, Firm Management and other senior leaders of Gowlings if they direct, monitor or evaluate policies on how services are provided, even though they may not be directly involved in providing services to people with disabilities.


Training will include the following:

  • Review of the purposes of the AODA, including a description of barriers to accessible client service;
  • An overview of the requirements of the ASCS;
  • Instruction on the ways in which a person with a disability may communicate (e.g. sign language, gestures, boards with symbols on them, through interveners, by TTY);
  • Instruction on how to appropriately interact and communicate with persons with various types of disabilities;
  • Instruction on how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person (including appropriate and inappropriate methods of interaction);
  • How to locate the assistive devices at Gowlings' premises (i.e. automatic doors) and a description of alternative methods of service provision used at Gowlings (i.e. providing assistance of staff person) that may help with the provision of Gowlings' services to people with disabilities;
  • What to do if a person with a disability is having difficulty in accessing Gowlings' services;
  • Review of Gowlings policies, practices and procedures about the provision of its services to people with disabilities; and
  • How to deal with feedback and complaints, including internal escalation of the feedback or complaint, as appropriate.

The degree, nature and format of the training will be tailored to the actual need of the person being trained to ensure that training resources are focused where they will have the greatest impact on compliance with the ASCS and our ability to provide accessible service.

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